New Era Travel is committed to protecting the privacy of everybody that books with us. This Privacy Notice is our way of being transparent to you on how we use your personal data when you enquire and book with us and demonstrates our fair processing practices.
For New Era Travel to facilitate your booking, we require the following personal information about you:
We are also obligated to obtain information that could reveal your race or ethnicity - such as nationality - and personal data of a special category such as health and medical information where necessary.
For enquiries, we can collect less information, which will include name and contact details as a minimum.
We will only contact you with marketing offers promotions or special events under the following circumstances.
We process your data for a variety of purposes. As a Travel provider, we process your personal data to facilitate the booking and provisioning of your day trip, and we have outlined these purposes in the table below. It will be beneficial for you to review the privacy notices of the third parties we book you with to understand how they will process your data. We always process personal data with a legal basis and the table below demonstrates our intended purposes and the legal basis we use to process your data.
INTENDED PURPOSES
LEGAL BASIS
Making your booking
Contractual Obligation
Obtaining medical information and information that can reveal race or ethnicity.
Contractual Obligation with explicit consent. Your explicit consent is obtained through the provision of this information from yourself directly or the third party passing us this information to us. You can withdraw or decline consent, however without knowing your nationality we will not be able to book your day trip, and without knowing any medical conditions we could not ensure adequate medical care or provision.
Call recording
Legitimate Interests
Contacting you with information relating to your booking
Contractual Obligation
Amending your booking at your request
Contractual Obligation
Contacting you with information on additional services relating to your holiday. For example: information on excursions, upgrades, and special events
Legitimate Interests (‘soft opt-in’ & opt-out)
Contacting you via email and post about New Era Travel and offers (we will always give the option to opt-out of this at the point we capture your information and in every subsequent communication with you)
Legitimate Interests (‘soft opt-in’ & opt-out)
Using aggregated data to identify trends in bookings and for business reporting purposes
Legitimate Interests
Enquiries
Legitimate Interests
For us to deliver our services to you, we may have to transfer your information to third parties. The list below provides information on the types of third parties that we share information with. It is challenging to name specifically all the third parties that we will transfer data to and so we have provided categories of recipients for you instead.
We book day trips within the United Kingdom.
We will never sell your data to any third party.
We retain your personal data for only as long as it is necessary for the uses set out in this Privacy Notice and/or to meet legal, regulatory, and financial reporting requirements.
This includes the data relating to your booking for a minimum of 3 years, which is a requirement for legal purposes.
Information relating to the monetary value of your booking will be retained for a minimum of 6 years from the date of the transaction, to comply with statutory financial reporting requirements.
We retain your contact details until such time where you no longer wish to be contacted by New Era Travel.
These retention periods are not inclusive of how long the recipients of your personal information may retain your data.
We are always happy to fulfil any one of your rights wherever possible. Your rights with respect to the personal data that we process on you are:
You can invoke any of your rights at any time using the contact details listed in this Notice, subject to us having to keep the data for legitimate business or legal reasons. Please be aware that we can ask for identification documents to confirm we are disclosing information to the correct person. If you elect a representative to invoke these rights on your behalf, we will request that the representative can demonstrate they have the authority to act on your behalf and their identity.
We do not conduct any automated decision making or profiling when you make a booking with us.
Article 6 – Lawfulness of Processing
Article 6.1(c) - processing is necessary for compliance with a legal obligation to which the controller is subject.
Article 6.1(d) - processing is necessary to protect the vital interests of the data subject or of another natural (living) person.
Article 9 – Processing of special categories of personal data
Article 9.2(c) - processing is necessary to protect the vital interests of the data subject or of another natural person where the data subject is physically or legally incapable of giving consent.
Article 9.2(g) - processing is necessary for reasons of substantial public interest.
Article 9.2(h) - processing is necessary for the purposes of preventative or occupational medicine, where is it necessary for the provision of social care, the provision of health care or treatment or for the management of a health or social care system.
Article 9.2(i) - processing is necessary for reasons of public interest in public health, such as protecting against cross-border threats to health or ensuring high standards of quality and safety of health care.
SCHEDULE 1, (Special categories of Personal Data), Part 1 Conditions relating to Employment, Health, and Research etc.
This condition is met if the processing.
a) Is necessary for the reasons of public interest in public health and
b) Is conducted -
I. by or under the responsibility of a health professional, or
II. by another person who in the circumstances owes a duty of confidentiality under an enactment or rule of law.
SCHEDULE 1, (Special categories of Personal Data), Part 2, Substantial Public Interest Conditions
Paragraph 16, Support for individuals with a disability or medical condition
This condition is met if the processing.
d) can be conducted without the consent of the data subject
e) is necessary for reasons of substantial public interest
(1) This condition is met if the processing is
a) necessary for the purposes of
I. protecting an individual from neglect or physical, mental, or emotional harm, or
II. protecting the physical, mental, or emotional well-being of an individual,
b) the individual is
I. aged under 18, or
II. aged 18 or over and at risk,
c) the processing is conducted without the consent of the data subject for one of the reasons listed in sub-paragraph (2), and
d) the processing is necessary for reasons of substantial public interest.
(2) The reasons mentioned in sub-paragraph (1) c) are —
a) in the circumstances, consent to the processing cannot be given by the data subject
b) in the circumstances, the controller cannot reasonably be expected to obtain the consent of the data subject to the processing
(3) For the purposes of this paragraph, an individual aged 18 or over is "at risk" if the controller has reasonable cause to suspect that the individual —
a) has needs for care and support,
b) is experiencing, or at risk of, neglect or physical, mental, or emotional harm, and
c) because of those needs is unable to protect himself or herself against the neglect or harm or the risk of it.
You have several rights with respect to your personal data. You can find full details on the Information Commissioner’s Office website. Any requests regarding your rights should be submitted to the Data Protection Officer. There may be a delay in responding fully to all requests within one calendar month, but we will strive to keep requestors updated with the progress of their request.
New Era Travel and are considered Data Controllers and this Privacy Notice covers our processes.
We collect and process data for a number of purposes outlined in this Notice. If you need to contact New Era Travel, please use the contact information provided to you at booking/enquiry stage. If you ever need to contact New Era Travel, you can by using the details below:
Address: 22 West Street Alresford, Hampshire, SO24 9AT
Phone: (+44) 01962 396 100
If you have a specific query relating to how we process your personal data, you can contact our Data Protection Officer on:
Email: sales@neweratravel.co.uk